Referral fees and FBN outbound charges are visible — they show up clearly on every order. But five other charges quietly reduce margin every month, and most sellers never notice them because they don't appear as a clean, obvious line in the seller dashboard.
Long-Term Storage Penalty
Any FBN item sitting in a fulfillment center for more than 365 days is charged an elevated storage rate on top of the normal monthly fee. Slow-moving inventory you forgot about keeps quietly costing you every month it sits unsold.
Volumetric Weight Overcharge
Noon charges shipping based on whichever is greater — actual weight or volumetric weight (L × W × H ÷ 5000). A lightweight but bulky package can be billed as if it were much heavier, silently increasing your outbound fee on every single unit sold.
Retention Penalty Fee (RETP)
Separate from the standard return processing fee, this penalty compensates customers for grievances like counterfeit claims, missing accessories, or non-compliant listings. It can be larger than a normal return fee and is easy to miss if you're only tracking the obvious return charge.
Damaged Return Losses
When a returned item comes back damaged and fails Noon's quality grading, the seller protection payout is often only a percentage of the item's value — net of the referral fee already paid. The gap between what you sold it for and what you're compensated is a real, recurring loss.
Ad Spend Without ROI Tracking
Sponsored Ads spend shows up as a lump deduction in your statement, disconnected from which specific products it drove sales for. Without matching ad spend to per-SKU profit, it's easy to keep funding campaigns on products that aren't actually profitable after the ad cost is included.
Let Sanlytic Catch These Automatically
The Profit Leak Detector flags exactly these charges every time you upload a new statement — no manual auditing required.
Start Free — No Card NeededFrequently Asked Questions
Most appear scattered across the Transaction View report and Monthly Statements file under generic labels like 'Others' or category-specific line items, rather than being grouped together in one obvious summary.
Yes, sellers can raise a claim through the Dispute Mechanism in Seller Lab if they believe a penalty was applied incorrectly, though Noon makes the final determination based on its own review.